Refund policy

This Return and Refund Policy applies to every order placed with Linvory through https://linvory.shop (the "Site"). By placing an order, you agree to this policy to the extent permitted by law. Nothing in this policy limits any right you have under applicable consumer protection law, including the laws of your state of residence.

1. Summary of Key Terms

 

2. Scope of This Policy

This policy covers physical goods purchased directly from Linvory on the Site. It does not cover digital products, gift cards, or items expressly identified on the product page as final sale. Those categories are described in section 5.

This policy is a commercial promise that operates alongside your legal rights. Where your statutory rights are broader than this policy — for example, where a state's law provides a longer return period for a specific type of product, or where an item is covered by an implied warranty that cannot be waived — your legal rights control.

3. Return Window

You may request a return within 30 calendar days of the delivery date shown by the carrier's tracking record. If the tracking record shows no delivery scan, the 30-day period begins on the date the carrier marks the parcel as delivered or, if no delivery scan exists, 30 days after the estimated delivery date in your shipping confirmation email.

Requests received after the 30-day window may be accepted at our discretion, but we are not obligated to accept them. If you are close to the deadline and unsure, contact us before the window closes; we will tell you where you stand.

4. Eligibility for Return

To be eligible for a refund, an item must meet all of the following conditions:

· It is returned within 30 days of delivery.

· It is unused, unwashed, and undamaged, and shows no signs of wear, installation, or alteration.

· It is returned in its original packaging, with all tags, labels, manuals, accessories, parts, and included gifts.

· It is accompanied by the order number or another proof of purchase.

· It has not been used in a way that makes resale impossible.

We inspect every return when it arrives. If an item is returned in a condition that materially reduces its value — for example, an item that has been used, assembled, stained, laundered, or returned without its accessories — we may decline the refund or issue a partial refund that reflects the loss in value. We will contact you with photographs and an explanation before taking either step, and you may ask us to return the item to you at your cost.

5. Items That Cannot Be Returned

The following items are not eligible for return unless they arrived damaged, defective, or different from what you ordered:

· Gift cards and electronic gift certificates.

· Digital downloads, license keys, and other intangible products.

· Personalized, engraved, monogrammed, or custom-made items.

· Perishable goods, including food, beverages, and any item with an expiry date.

· Sealed goods that were opened after delivery and cannot be returned for health or hygiene reasons, including underwear, swimwear, pierced jewelry, and opened personal care products.

· Hazardous materials, flammable liquids, and pressurized containers.

· Items marked "final sale," "clearance," "non-returnable," or "all sales final" on the product page at the time of purchase.

· Products that have been installed, assembled, or modified.

· Products damaged by misuse, accident, improper installation, or normal wear and tear.

6. How to Start a Return

1.  Email hello@linvory.shop with the subject line "Return Request" and include your order number in the message.

2.  Include your order number, the name of the item you want to return, the reason for the return, and photographs if the item is damaged, defective, or incorrect.

3.  We will reply within one business day with a return authorization and the return address.

4.  Repack the item securely, include the return authorization slip or a note with your order number, and ship the parcel to the address we provide.

5.  Send us the tracking number once the parcel is on its way.

Please do not ship an item back before you receive a return authorization. Unauthorized returns may be refused, delayed, or returned to sender at your expense, and we cannot guarantee a refund for parcels we cannot match to an order.

7. Return Shipping Costs

You are responsible for the cost of return shipping and for any associated charges, unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked and insured shipping service. We are not responsible for returns that are lost, stolen, or damaged in transit to us. A refund can only be issued once the item reaches us in acceptable condition.

If the return is the result of our error — a damaged, defective, or incorrect item — we will provide a prepaid return label or reimburse your reasonable return postage, up to the amount of the original shipping cost we would have paid. Contact us before shipping in that case so we can arrange the correct method.

Original outbound shipping charges are not refunded, because shipping is a service that has already been performed. Where shipping was free for you, we may deduct our actual outbound shipping cost from the refund for change-of-mind returns, but we will tell you the amount before you ship anything back.

8. Inspection and Refund Processing

Once your return arrives, we inspect it within three business days. We will email you to confirm whether the refund has been approved or whether we are declining or partially approving it, and why.

Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Please note:

· We cannot refund a different payment method or a different person than the original purchaser.

· Your bank or card issuer may require an additional 3 to 5 business days to post the credit to your statement.

· If you used a gift card or store credit, the refund is issued as store credit.

· If the original payment method has expired or been closed, contact us and we will arrange an alternative, generally store credit.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery at hello@linvory.shop and include:

· Your order number.

· Clear photographs of the item, the defect or damage, and the outer packaging.

· A short description of the problem.

We will arrange a replacement, a repair where appropriate, or a full refund, including any shipping you paid. You do not need to return a damaged or defective item unless we ask you to, and if we do ask, we will cover the return shipping. Please keep the item and its packaging until the issue is resolved, because the carrier may require an inspection.

Damage caused by misuse, accident, or normal wear and tear is not covered by this section, but it may be covered by an applicable manufacturer's warranty.

10. Exchanges

The fastest way to exchange an item is to return the original item for a refund and place a new order for the item you want. This guarantees that the replacement does not sell out while your return is in transit.

If you would prefer a direct exchange, email hello@linvory.shop and we will confirm availability. Direct exchanges are subject to stock and to the eligibility conditions in section 4, and any price difference will be charged or refunded.

11. Order Cancellations and Changes

You may cancel or change an order before it enters fulfillment. In practice, that usually means within 12 hours of placing it, and always before you receive a shipping confirmation email.

To cancel or change an order, email hello@linvory.shop with your order number and the change you need. If the order has not yet been packed, we will cancel it and refund you in full. If it has already shipped, the order can no longer be cancelled and the return process in this policy applies instead.

We are not able to combine separate orders after they have been placed, but we can often cancel both before fulfillment so you can place a single combined order.

12. Late or Missing Refunds

If we have confirmed your refund but you do not see it, please:

1.  Check your bank or card account again, and check any secondary account linked to the payment method you used.

2.  Contact your card issuer, since authorization holds and posting delays vary between banks.

3.  Contact your bank, as refunds can take several business days to appear on a statement.

4.  If you have done all of the above and still do not see the refund, email hello@linvory.shop with your order number and the date we confirmed the refund, and we will investigate and provide a transaction reference.

13. Gifts

If an item was purchased as a gift and shipped directly to you, you may return it under this policy. The refund will be issued to the original purchaser's payment method, or as store credit in your name if you prefer and can provide the order number. Gift cards are non-refundable and cannot be exchanged for cash.

14. Sale Items and Price Adjustments

Items purchased on sale are eligible for return under the same conditions as full-price items, unless the product page states otherwise. The refund is based on the price you actually paid, not the original list price.

We do not offer price adjustments after purchase. If an item goes on sale within 7 days of your order and you have not yet received it, contact us; we may, at our discretion, cancel the order so you can repurchase at the lower price.

15. Excessive Returns and Abuse

We reserve the right to refuse a return, to charge the actual cost of return shipping, or to close an account where we reasonably believe the return policy is being abused — for example, repeated returns of used items, returns of items purchased from a different retailer, or a pattern of "wardrobing."

This section is applied narrowly and only where the evidence is clear. We will always explain our reasoning in writing, and you may respond.

16. Chargebacks

If you believe a charge is wrong, please contact us before filing a chargeback with your bank. Most issues can be resolved the same day. Filing a chargeback for an order that was delivered as described, while also keeping the merchandise, may result in the charge being disputed and your account being restricted.

17. Consumer Rights

Nothing in this policy is intended to waive, limit, or exclude any right you have under applicable federal or state consumer protection law, including implied warranties that cannot be disclaimed under state law. Some states do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of our policies may not apply to you. If any provision of this policy conflicts with a right you have by law, that right prevails.

18. Changes to This Policy

We may update this policy to reflect changes in our operations or the law. The version in effect at the time you place an order governs that order. The date at the top of this page shows when it was last updated.

19. Contact Us

For any question about a return, a refund, or this policy, contact:

· Store: Linvory

· Website: https://linvory.shop

· Email: hello@linvory.shop

· Response time: within one business day, Monday to Friday

We would rather solve the problem than argue about it. If something has gone wrong with your order, tell us and we will work out a fair resolution.