Shipping policy

This Shipping Policy explains how Linvory processes, ships, and delivers orders placed on https://linvory.shop. It forms part of our Terms of Service.

1. Summary

 

2. Where We Ship

We currently ship to street addresses in all fifty United States and the District of Columbia, including Alaska and Hawaii.

We do not currently ship to:

· P.O. boxes;

· APO, FPO, or DPO addresses;

· U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa; or

· international addresses outside the United States.

Orders placed with an address we cannot deliver to will be cancelled and refunded in full, and we will email you to explain why.

3. Shipping Costs

Standard shipping is free on every order, with no minimum order value, no membership requirement, and no handling surcharge. The price you see at checkout is the total price, excluding any applicable sales tax.

We do not currently offer expedited shipping. If we introduce paid expedited options in the future, the price and delivery estimate will be shown clearly at checkout before you pay.

4. Order Processing Time

Orders are processed Monday through Friday, excluding federal holidays. Processing takes 1 to 3 business days after your payment is confirmed.

Orders placed after 12:00 p.m. Eastern Time, on a weekend, or on a federal holiday are processed on the next business day. During periods of unusually high order volume — for example, major sales events or the November and December holiday season — processing may take up to 5 business days. If your processing time will be longer than that, we will email you.

You will receive an order confirmation email as soon as you place your order, and a shipping confirmation email with tracking information once your parcel leaves our fulfillment facility.

5. Delivery Estimates

Estimated delivery is 15 to 20 business days from the date your order is confirmed, which includes both processing and transit time. This estimate applies to the contiguous United States; Alaska and Hawaii may take up to 25 business days.

 

All delivery times are estimates in business days, meaning Monday through Friday, excluding federal holidays. They are not guarantees. Delivery can be affected by carrier delays, weather, mechanical problems, high parcel volumes, and other events outside our control.

6. Order Tracking

When your order ships, we will email you a tracking number and a link to the carrier's tracking page. Tracking information may take 3 to 7 business days to become active, and the tracking status may show no movement for several days while the parcel moves between carrier facilities or clears a sorting hub. This is normal for economy shipping and is not by itself evidence that the parcel is lost.

If your tracking shows no update for more than 10 business days, email hello@linvory.shop with your order number and we will open an inquiry with the carrier.

7. Split Shipments

If your order contains multiple items, we may ship them separately from different fulfillment locations, at no additional cost to you. You will receive a separate tracking number for each shipment, and each shipment may arrive on a different day. An order is not late until the final shipment has arrived or the full delivery window has passed.

8. Address Accuracy

Please check your shipping address carefully before completing your order. We cannot deliver to an address that is incomplete, misspelled, or missing an apartment or unit number.

If you notice an error, email hello@linvory.shop immediately with your order number and the corrected address. We can usually correct an address within 24 hours of your order, provided it has not yet been handed to the carrier. Once a parcel is in transit, we may not be able to change the address, and the options in section 10 will apply.

9. Risk of Loss and Title

Risk of loss and title for products pass to you upon our delivery of the products to the carrier. This does not affect your rights under this policy, under our Return and Refund Policy, or under applicable consumer law — if a parcel is lost in transit, we will still replace it or refund it as described below.

10. Incorrect, Incomplete, or Undeliverable Addresses

If a parcel is returned to us because the address was incorrect or incomplete, because the recipient refused delivery, or because the parcel was not collected from a carrier facility, we will contact you by email when it arrives back at our facility.

You may then choose:

· Reshipment to a corrected address, at the cost of the new shipping label; or

· A refund of the product price, less the original shipping cost and any return or disposal fee charged by the carrier.

We cannot reship an order until the original parcel has been received back at our facility or confirmed as returnable by the carrier.

11. Lost, Delayed, or Stolen Shipments

Delayed. If your order has not arrived within 5 business days of the end of the estimated delivery window in section 5, email hello@linvory.shop. We will open an inquiry with the carrier and give you a revised estimate.

Lost. If a parcel is confirmed lost by the carrier, or if it has not been delivered within 30 business days of the shipping date and tracking shows no delivery, we will, at your choice, reship the order at no cost or refund you in full, including any shipping you paid.

Marked as delivered but not received. If tracking shows the parcel as delivered and you cannot find it, please:

1.  check around your property, with neighbors, and with your building's front desk or mailroom;

2.  contact your local post office or the carrier named in your tracking email, and ask whether the parcel was scanned at the wrong address; and

3.  email hello@linvory.shop within 7 days of the delivery scan with your order number and the tracking number.

We will help you file a claim with the carrier. Where the carrier confirms delivery to the address on the order, the parcel is treated as delivered, and we are not obligated to refund or replace it — but we will still work with you to find a fair resolution, including a partial credit where appropriate.

Stolen after delivery. Theft after delivery is not covered by this policy. We recommend using a delivery address where someone is available to receive the parcel.

12. Damaged or Defective on Arrival

If your order arrives damaged or defective, email hello@linvory.shop within 7 days of delivery and include your order number, photographs of the item and the packaging, and a short description of the problem. We will arrange a replacement or a full refund, including any shipping you paid, and we will cover the cost of returning the damaged item if we ask you to return it.

Please keep the item and its packaging until the issue is resolved, because the carrier may require an inspection.

13. Incorrect or Missing Items

If your parcel is missing an item that your packing slip lists, or contains an item you did not order, email hello@linvory.shop within 7 days of delivery with your order number and photographs of the parcel contents and the packing slip. We will ship the missing item or refund it, and we will send you a prepaid label if we need the incorrect item returned.

14. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier strikes or outages, customs or regulatory action, public health emergencies, or acts of government. If such an event delays your order, we will keep you informed and, where the delay becomes indefinite, we will offer you the choice of a replacement shipment or a full refund.

15. Delivery Attempts and Signature Requirements

Most orders are delivered without a signature. If the carrier requires a signature and no one is available, the carrier may leave a notice, attempt redelivery, hold the parcel at a local facility, or return it to us after the carrier's holding period expires. If you know you will not be available, consider shipping to a workplace or another address where someone can receive the parcel.

16. Federal Holidays and Peak Season

Carriers do not pick up or deliver on federal holidays, and our fulfillment facility is closed on those days. Orders placed around a federal holiday will be processed on the next business day.

During the November and December holiday season and during major promotional events, processing and transit times may be longer than the estimates in section 5. We publish revised estimates on the Site when we expect peak-season delays.

17. Order Cancellation Before Shipment

You may cancel an order before it ships by emailing hello@linvory.shop with your order number. If the order has not yet been handed to the carrier, we will cancel it and refund you in full, including any amount you paid for shipping. If the order has already shipped, it cannot be cancelled, and the return process in our Return and Refund Policy applies instead.

18. Multiple Orders to the Same Address

We are not able to combine separate orders into a single shipment once they have been placed. If you have placed duplicate orders by mistake, email us right away and we will cancel and refund the duplicate if neither order has shipped.

19. Questions About Shipping

If you have a question about shipping, or need help with an order that is in transit, contact us:

· Store: Linvory

· Website: https://linvory.shop

· Email: hello@linvory.shop

· Response time: within one business day, Monday to Friday

Please include your order number in every message. It is the fastest way for us to help you.